Managed Services

24/7 Managed IT Services

Enterprise-grade managed services with SLA-backed support tiers. 24/7 NOC monitoring, proactive maintenance, and dedicated account management for mission-critical operations.

Review SLA OptionsView Service Tiers

Comprehensive Managed Services

Proactive monitoring and management to ensure maximum uptime

24/7 NOC Monitoring

Round-the-clock network operations center monitoring all critical systems

Patch Management

Automated patch deployment with testing and rollback capabilities

Backup & DR

Automated backups with disaster recovery runbooks and testing

Performance Monitoring

Proactive monitoring with alerting and capacity planning

Service Level Agreement Tiers

Choose the right support level for your business needs

Bronze

Business hours support for small teams

Custom
per month
Response Time8 hours
CoverageBusiness hours
On-siteNot included
  • Business hours support (Mon-Fri 9AM-6PM)
  • 8-hour response time
  • Remote support only
  • Email & ticket support
  • Quarterly reporting
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Most Popular

Silver

24/7 remote support with standard SLA

Custom
per month
Response Time4 hours
Coverage24/7
On-siteNext business day
  • 24/7 remote support
  • 4-hour response time
  • Phone & email support
  • Standard spare parts
  • Monthly reporting
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Gold

Premium support with on-site response

Custom
per month
Response Time2 hours
Coverage24/7
On-site4 hours (UAE)
  • 24/7 remote + on-site support
  • 2-hour response time
  • Priority phone support
  • Guaranteed spare parts
  • Weekly reporting
  • Dedicated account manager
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Platinum

White-glove service with dedicated resources

Custom
per month
Response Time1 hour
Coverage24/7
On-site2 hours (UAE)
  • Dedicated technical lead
  • 1-hour response time
  • Guaranteed replacement hardware
  • Priority engineering
  • Real-time reporting & dashboards
  • Quarterly business reviews
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Flexible Subscription Models

Predictable monthly costs with no hidden fees

Per-Device

Fixed monthly cost per managed device (server, workstation, network device)

Starting from $50/device/month

Per-User

Subscription based on number of users with unlimited devices

Starting from $75/user/month

Per-Core

Pricing based on CPU cores for datacenter and cloud infrastructure

Starting from $25/core/month

Customer Portal & Reporting

Access real-time dashboards, submit tickets, and view monthly reports through our dedicated customer portal.

  • Real-time Dashboards
    Monitor system health and performance
  • Ticket Management
    Submit and track support requests
  • Monthly Reports
    Detailed service and performance reports
  • Asset Inventory
    Complete inventory of managed assets

What's Included

24/7 access to customer portal
Mobile app for iOS & Android
Automated alerting & notifications
Monthly service review meetings
Dedicated account manager
Priority escalation path

Ready to Optimize Your IT Operations?

Get a free consultation to determine the right managed services tier for your business

Review SLA Options